We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
You will have to process and pay the shipping cost to ship the item back. Please email us the shipping tracking number.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, if tag is included with item. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If possible please add "return" to subject line.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Once we verify and approve the returned item you do have the option to make an exchange for an item of equal value or less if desired.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. This approval process is basically ensuring the item is in the same condition it was sent to you. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.